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FAQS

 

How are SNASH pieces made?

We carve every design out of wax and cast / produce them in our NYC studio. We employ a small all-female team and work with local contractors. All pieces are 100% USA made using recycled metals whenever possible. 

 

What metals do you use?

We cast in most popular metals including brass, white bronze, sterling silver and solid gold in both 10KT and 14KT. Additional metals including white gold and platinum are available upon request. 

 

How can I polish my ring?

While we do sell a polishing cloth, any treated cloth that works on sterling or gold pieces (not eyeglasses), would remove tarnish on any of our brass, sterling or gold rings. There are also a number of at-home polishing remedies available on the web. 

Here are some at home fixes ----->

http://www.rd.com/home/cleaning-organizing/cleaning-jewelry/

http://www.rd.com/home/cleaning-organizing/how-to-clean-silver/

http://www.instructables.com/id/How-To-Polish-Jewelry-Properly-At-Home/

 

Will I turn green?

Fingers turning green is a normal reaction that affects some people, but not all. While it happens less frequently to folks with dry skin or with a generally small salt intake, it can happen to anybody. The best way to keep this from happening is to order your ring in sterling silver or solid gold. Gold plating your ring will also temporarily help. Need a quick fix? Use a small amount for clear nail polish along the inner band - this acts as a quick at-home alternative to a jewelers lacquer, creating a barrier between your skin and the metal that you can potentially react to. 

 

Do you plate your rings?

Typically, no. We leave our rings in raw metal unless you opt to have your ring plated. We do this so the rings are easy for you to re- polish on your own with any jewelry polishing cloth.

 

What kind of platings do you offer?

We offer a very thick micron plating in gold, rose gold and gunmetal. While "Gold Vermeil" is an industry-wide standard of 2.5 mil micron plating over sterling silver, we also offer this same plating grade over brass or white bronze for the same price. While our plating has been tested and does last a very long time, we recommend avoiding water and humidity to keep it as long lasting as possible. 

 

How should I care of my piece?

Avoid storing in humid places (such as bathrooms) as well as steering clear of water, lotions, and chlorine. Remove tarnish with any treated jewelry polishing cloth.

  

Do you offer custom pieces?

We sure do - and have lots of options! Check out our selection here  ---->

https://snashjewelry.com/collections/custom

Don't see what you're looking for? Shoot us an email at snash@snashjewelry.com and we'll help!

 

How long do custom orders take?

Custom orders can take 2-4 weeks start to finish. Please allow an additional 2 weeks during the November/December holiday period. 

 

Will I receive a proof of my custom piece?

If you'd like one, definitely! Please indicate this on your order upon checkout. We will send you an image of your custom piece before we finalize the design and prep it for casting. Please allow an extra week to delivery time for this option.

 

How long will it take my order to ship?

All of our pieces are handmade - please allow 5-10 days for items to be cast and prepped for shipping. Our estimated shipping times are in addition to the production time and is determined by the shipping method selected at checkout.

 

How do you ship?

We offer first class and priority shipping through USPS. We also ship internationally. All packages are shipped in a durable padded mailer. Please allow an addition 1-2 weeks for international deliveries. 

 

I want to gift a SNASH ring - what if it doesn't fit?

No problem! We offer one free sizing for every ring we sell! Please email us at snash@snashjewelry.com and we will ensure you get a piece that fits perfectly! Please reach out within 14 days of delivery. Free sizing does not apply to purchases made through our wholesale shops - please reach out to them directly with any sizing concerns. 

 

Do you gift wrap? 

YES - AND IT'S FREE! Our packaging is kinda the best - not only does your ring automatically come encased in a small padded gem case, but we also add our branded black and gold sparkly box. We also add free stickers and an additional hologram bag cover - with a removable tape strip - easy peezy wrapping paper!

   

How can I track my order?

We send email notifications as soon as items are packaged and on their way to you! For additional information, please use the "Track My Package" link in the footer of our homepage. 

 

How can I find my ring size?

We do offer a $5 forever-reusable multisizer (it comes with a $5 off coupon) through this link ----> 

https://snashjewelry.com/collections/polishing-sizing-tools/products/world-famous-multisizer

For a quick online resource to find your size in a hurry, we recommend the following website ----> http://findmyringsize.com

 

Do sales discounts apply to anything in the shop?

YES! Including customs! Stack up, sales don't happen often, but when they do - they are worth the wait. Sign up for our newsletter to get SNASH SALE alert!

 

Do you offer blogger collabs?

We do offer special blogger collab opportunities on a case by case basis. Please reach out for more information.

 

What is your exchange policy?

While we DO offer exchanges and free sizing, we do not offer refunds. We are happy to offer store credit, or exchange purchases for similar items. All items purchased on sale are final. We do not offer refunds or exchanges on pieces not purchased directly through our website or in person. Please have a receipt and order number ready and send all inquires to us at snash@snashjewelry.com

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